We're Here for You

• As each piece is tailored to order, returns and exchanges are only accepted under specific conditions.

• You may request a return or exchange if:

• You received the wrong item (design, size, or confirmed fabric).

• The item is damaged or defective upon delivery.

• The sizing differs significantly from the size you confirmed with us.

• We do not accept returns for:

• Change of mind after tailoring has started.

• Incorrect size provided by the customer (if not custom-measured).

• Request Period:
  You must contact us within 48 hours of receiving the item to request a return or exchange.

• How to Request a Return: Send a message on WhatsApp to +971 56 701 9893 or email serahsboutique.ae@gmail.com with:

• Your order number

• Clear images of the issue

• A brief explanation

• Our team will guide you through the review and return process.​​

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🚚 Shipping Responsibility​

• If your return is approved, Serah’s Boutique will cover the cost of re-shipping the correct or replacement item.

• Return shipping costs (for items that don’t meet the return criteria) are the responsibility of the customer.

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✨ Our Commitment

We’re dedicated to delivering beautiful pieces that exceed expectations. Every Jalabiya is handled with utmost care — but if anything goes wrong, we promise to handle it with the same grace our designs carry.