We're Here for You
At Serah’s Boutique, your satisfaction is our priority. Whether you need help with your order, tailoring details, delivery updates, or product care — our customer support team is here to assist you. We're committed to providing you with a smooth and elegant shopping experience from start to finish.
Have any questions or concerns?
We’re always ready to help!
Email Us
serahsboutique.ae@gmail.com
We typically respond within 24 hours.
WhatsApp Support
+971 56 701 9893
For quick queries, order updates, or styling assistance, feel free to message us directly.
Order & Returns Policy
At Serah’s Boutique, each Jalabiya is specially tailored upon order, combining elegance, comfort, and personal attention. Please take a moment to review our ordering and return process.
🧵 How to Place an Order
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Browse our collection and select your preferred Jalabiya design.
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Choose from available standard sizes or provide your custom measurements.
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Place your order through the website.
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After your order is placed, our team will contact you via WhatsApp.
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We will share the available fabric options for your selected design.
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Once you confirm the fabric, tailoring will begin.
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Your custom-tailored Jalabiya will be ready and dispatched within 7 working days.
🔁 Returns & Exchanges
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As each piece is tailored to order, returns and exchanges are only accepted under specific conditions.
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You may request a return or exchange if:
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You received the wrong item (design, size, or confirmed fabric).
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The item is damaged or defective upon delivery.
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The sizing differs significantly from the size you confirmed with us.
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We do not accept returns for:
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Change of mind after tailoring has started.
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Incorrect size provided by the customer (if not custom-measured).
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Request Period:
You must contact us within 48 hours of receiving the item to request a return or exchange. -
How to Request a Return: Send a message on WhatsApp to +971 56 701 9893 or email serahsboutique.ae@gmail.com with:
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Your order number
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Clear images of the issue
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A brief explanation
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Our team will guide you through the review and return process.
🚚 Shipping Responsibility
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If your return is approved, Serah’s Boutique will cover the cost of re-shipping the correct or replacement item.
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Return shipping costs (for items that don’t meet the return criteria) are the responsibility of the customer.
✨ Our Commitment
We’re dedicated to delivering beautiful pieces that exceed expectations. Every Jalabiya is handled with utmost care — but if anything goes wrong, we promise to handle it with the same grace our designs carry.